Trending February 2024 # Comment: What Are Apple’s Motivations In Podcasting? # Suggested March 2024 # Top 11 Popular

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Ever since the story broke in mid-July that Apple was looking to fund some original podcast series, the tech-community has had a lot of opinions about what this might mean for the future of podcasting. On recent episodes of The Talk Show and ATP, there was plenty of discussion about why Apple might be considering funding podcasts, and what it might be for the industry as a whole. I think it’s an interesting discussion to have, so I wanted to add my opinions on why I think Apple is funding original podcasts.

Spotify is growing

It’s no secret that Spotify has huge ambitions in podcasting. Earlier this year, they purchased Anchor and Gimlet Media. A month later, they purchased Parcast. Why is Spotify so interested in podcasting? There are a few reasons. Every minute listening to a podcast is one not listening to music. When you aren’t listening to music, Spotify isn’t paying music royalties. Spotify’s ARPU is continuing to be under $6. It’s very difficult to build a business on $6 per subscriber when you are simply licensing content.

Podcasting is still a business in its infancy, so Spotify wants to make its mark as a way to diversify its revenue streams. If it can get a nice chunk of the overall pie, Spotify can continue to ride the train up the mountain. How big is Spotify’s podcast market share? I am hearing around 10% compared to Apple’s 60%. I was telling my postal delivery person about Carrier, and her first question was if she could get it on Spotify. It’s clear that Spotify’s massive installed base is taking notice of the podcast section. I don’t think they’re growing at the expense of other apps, but I think they are helping the overall market to grow. One thing to mention, Spotify is unique in that they are running their directory where most apps on iOS simply search Apple’s directory.

Looking at this report from Voxnet, the data is showing where Spotify is growing fast as well.

While Apple remains the most popular podcasting app for now, the GIF below showcases just how quickly Spotify has gained new territory over the first six months of 2023

What are Apple’s motivations for producing original podcasts?

For Apple, they aren’t looking to make the kind of money in podcasting that they can in music, movies, and TV. The revenue simply isn’t there right now. If I take a 40,000-foot view of Apple Podcasts, I see it as a piece of the Apple entertainment pie. Someone that uses Apple Podcasts is more likely to use Apple Music, and so on. If you are using Spotify for music and podcasts, you are less likely to cancel. Spotify also has agreements with Hulu as well.

How will Apple distribute its original podcasts?

Many people have been asking this question. Will Apple exclusively distribute its original shows in Apple Podcasts? Will it require an Apple Music subscription? My hot take is that I’ve heard no one say: They’ll put them in Apple Podcasts for free, let other apps find them via API, and they’ll block Spotify from importing the shows (Spotify doesn’t allow subscriptions via RSS).

My theory is Apple wants to keep Spotify from getting enough power to take over the industry. Apps like Overcast and Castro are good for the industry in Apple’s mind. They keep the market open. An Overcast customer is not a Spotify podcast user. Even an Overcast user who listens to music on Spotify could easily switch over to the Apple services ecosystem. Apple’s original podcast ambitions are all about growing Apple’s overall services revenue.

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What Are Form Related Attributes In Tdl?

 PDF

It is similar to the attribute Validate and Control. The only difference is that it flashes a warning message and the cursor moves to the subsequent field. A system formula is added to display the warning message.

This capability enables the developer to provide a warning message to the user on accepting the Form in case of the provided condition is satisfied.

Syntax

Example

Notify : TaxDetailsNotCfgdMsg : $$TaxDetailsNotCfgd

The attribute Background is used to set the Background Color of a Form in Display mode.

Syntax

Example:

[Form : Salary Detail Configuration]

Background : @@SV_CMPCONFIG

The Print BG attribute is used to set the Background Color of a Form in Print mode.

Syntax

The Form level attribute Repeat is used to repeat data of a collection column-wise in the reports created using productivity suites, using the function TplColumnObject.

Syntax

Where,

The attribute Resource at Form definition is used to specify the name of the Resource definition, which provides the details of the document template. This document template is used for exporting/printing the Form.

Syntax

Where,

XML Map is a Form level list type attribute, used to provide correct value for the token(s) specified in the document template. Token is an alpha-numeric value without any spaces, prefixed with $. No special characters are allowed in the token name. It is an expression specified in the document template to map the values from TallyPrime.

For example, $Name, $CmpName, $FrDate, $Val1

When the document template is used for exporting/printing:

The defined tokens in the document template are substituted with the respective values by evaluating the expression in XML Map attribute, against the defined token.

If the token is not defined in the document template, it evaluates as a method in current object context. A token refers to a method of current object context. In this case, defining XML Map is not necessary.

XML Map also allows specification of repeatable data, when it is referenced in TallyPrime. It creates a required number of rows/entries for each object in the collection.

Syntax:

Where,

Example

[Resource: InvoiceWord]

Source : “D:WorkInvoiceWord.xml”

Resource Type : Word XML

[Form: InvFrm]

Resource : InvoiceWord

XML Map  : BasicSDN : @@DelNoteNo

XML Map  : SVCompany : ##SVCurrentCompany

XML Map  : Rate : $Rate : Inventory Entries

[System: Formula]

DelNoteNo : $BasicShipDeliveryNote

In the example, InvoiceWord is the name of the resource. BasicSDN , SVCompany and Rate are the tokens which are defined in the document template, and values are taken from the respective second parameters, @@ DelNoteNo, ## SVCurrentCompany and $Rate:Inventory Entries.

You can use a relative path in the attribute Source as given below:

[Resource: InvoiceWord]

Source : “ResourceInvoiceWord.xml”

Resource Type : Word XML

[Form: InvFrm]

Resource: InvoiceWord

XML Map : BasicSDN : @@DelNoteNo

XML Map : SVCompany : ##SVCurrentCompany

XML Map : Rate : $Rate : Inventory Entries

[System: Formula]

DelNoteNo : $BasicShipDeliveryNote

Use the following code to prevent printing values of  Not Applicable or  End of List .

[System: Formula]

DelNoteNo : If $$IsEmpty:$BasicShipDeliveryNoteor $$IsSysName:$BasicShipDeliveryNote then ” ” + else $BasicShipDeliveryNote

Microsoft Word has a limitation to print the special character used in TallyPrime for the SysNames, Not Applicable or End of List .

For every token, TallyPrime looks for an XML Map definition

If TallyPrime finds the specified token in the XML Map definition, it evaluates and replaces the specified expression.

If TallyPrime does not find the specified token in the XML Map definition, it treats the token as a method in current object context, and evaluates the value.

If the value corresponding to a token is not found in the XML Map or in any of the object storages/methods, the token is printed as it is in the document.

For example, $DutyValue is the token, and there is neither XML Map with this name nor any storage/method in that object context, then the system prints $DutyValue as it is, indicating that the value corresponding to the token is not available.

When the collection name is specified, the specified paragraph or row in the docu­ment template is repeated for every collection object. When the objects are not found in the collection, paragraph or row is not displayed.

What Are The Best Feel

Netflix

Movies can hit us in such different ways. Sometimes we want to be scared, challenged, enlightened, amused, distracted, or excited. But sometimes we want a movie that feels like a big hug. A movie that makes us feel like everything’s going to be okay. That’s why we’ve compiled a list of the best feel-good movies on Netflix so you can jump right to those uplifting titles you want after a hard day or a stressful time.

Read on for our list of feel-good movies on Netflix, and if you’re not already a member, you can subscribe to the streamer by hitting the link below.

Netflix

Netflix is still the leading premium streaming service, with over 200 million worldwide subscribers. It offers thousands of movies and TV shows to binge watch, including its always growing list of original films and series, including Stranger Things, The Witcher, Bridgerton, and many more.

See price at Netflix

The best feel-good movies on Netflix

Editor’s note: This list will be updated as feel-good movies leave Netflix and and other uplifting movies are added.

Hunt for the Wilderpeople (2024)

Piki Films

From Academy Award-winner and Thor: Ragnarok director Taika Waititi comes a touching and funny coming-of-age story set in the New Zealand wilderness. A troubled youth finds stability and comfort in a welcoming foster home, but soon he’s the subject of a manhunt when he goes missing. What the authorities don’t know is that he’s perfectly safe with his grumpy foster uncle, who they assume kidnapped him.

Dumplin’ (2024)

Netflix

This coming-of-age comedy is one of the best feel-good movies on Netflix and one of the streamer’s original movies. In Dumplin’, based on the young adult novel of the same name by Julie Murphy, a Texas teen who idolizes Dolly Parton enters a beauty pageant run by her mom to prove a point about beauty and social expectations.

Paddington (2014)

StudioCanal

A fan favorite with a cult classic sequel, Paddington is a charming, feel-good movie on Netflix based on the stories of the character Paddington Bear, created by Michael Bond. A bear from the jungles of Peru travels to London in search of a family. There, he finds just that with a family happy to take him in, despite some challenges.

When Harry Met Sally (1989)

Columbia Pictures

A beloved classic among romantic comedies, When Harry Met Sally is an absolute gem and an instant emotional pick-me-up. Written by Nora Ephron and directed by Rob Reiner, the film stars Billy Crystal and Meg Ryan as a man and woman whose relationship evolves over a 12-year period. At first, they can barely stand each other, then they develop a friendship, and eventually, they come to realize they may be made for each other.

Hustle (2024)

Netflix

Sports movies can be inspiring and lift you up, making you cheer for the underdog and brightening your spirits. That’s exactly the kind of feel-good experience that Hustle offers. Funnyman Adam Sandler plays a basketball recruiter who goes rogue, championing a European player without his team’s blessing. Can he train the kid in time for the draft and prove to everyone that he’s found a future champion?

Check out: The best Hindi movies on Netflix

Always Be My Maybe (2024)

Netflix

Starring Ali Wong and Randall Park, from a screenplay they co-wrote with Michael Golamco, Always Be My Maybe is a romcom about two old friends who haven’t seen each other in years, when a teen fling ended badly. Now, as adults whose lives have gone in very different directions, maybe sparks can fly again.

The Sea Beast (2002)

Netflix

A young girl stows away on a monster hunting vessel in this marvelous animated family film. Once aboard, she and a crew member are shipwrecked on an island that is home to many of the hunted sea beasts. Together, they begin to realize that the stories they’ve been taught may not have been entirely accurate.

Check out: The best fantasy movies on Netflix

The Half of It (2024)

Netflix

From Alice Wu, director of 2004’s Saving Face, The Half of It is an American coming-of-age comedy-drama starring Leah Lewis, Daniel Diemer, and Alexxis Lemire. It tells the story of a brainy teen who needs to make quick cash and agrees to write a love letter for him. But then she starts to have feelings for the object of his affections too.

To All The Boys I’ve Loved Before (2024)

Netflix

An infectiously charming coming-of-age romantic comedy with equally worthwhile sequels, To All the Boys I’ve Loved Before, based on the bestselling novel of the same name, tells the story of Lara Jean, who goes into damage-control mode when letters to the five boys she’s loved throughout her life are mailed without her knowledge, exposing her feelings.

Becoming (2024)

Netflix

Partly based on the bestselling memoir of former First Lady Michelle Obama, Becoming offers an intimate look at the life and political career of Obama as she seeks to connect with Americans on their own journeys of becoming following her tenure in the White House alongside her husband, President Barack Obama.

See also: The best documentaries on Netflix

Eurovision Song Contest: The Story of Fire Saga (2024)

Netflix

A laugh-out-loud comedy with real heart, this Netflix original tells the story of an Icelandic musical duo who miraculously make it to Eurovision, representing their country as best they can. Will a lack of polish stop them, or can their unstoppable spirit and love of music and the European song contest win the day?

Klaus (2024)

For those in a holiday mood, Klaus is a terrific Christmas movie for the whole family that should put a smile on your face as a terrific feel-good movie on Netflix. A postman stationed in a small northern town befriends a toy-making recluse in this gorgeous animated story about the origin of Santa Claus and our current gift-giving traditions.

Check out: The best family movies on Netflix

Mirai (2024)

Toho

This Japanese animated fantasy film features the voices of Rebecca Hall, John Cho, and Daniel Dae Kim. It tells the story of a four-year-old boy who is frustrated when his newborn sister begins pulling attention away from him. Soon, he’s travelling through time within his unique family home, meeting its inhabitants from throughout history, including his grown-up little sister in the future.

Bridget Jones’s Diary (2001)

Miramax Films

Renée Zellweger stars in this classic romcom that’s an irresistible feel-good movie on Netflix. Based on Helen Fielding’s novel of the same name, Bridget Jones’s Diary follows a woman with few romantic prospects who begins keeping a diary as she attempts to better herself. But soon, she has more than she bargained for when two men are interested in her: the caddish Daniel Cleaver and the dashing Mark Darcy.

What Are The Common Built

Python has various standard data types that are used to define the operations possible on them and the storage method for each of them.

Numeric Types

Python supports four different numerical types −

int − They are often called just integers or ints, are positive or negative whole numbers with no decimal point.

long − Also called longs, they are integers of unlimited size, written like integers and followed by an uppercase or lowercase L.

float − Also called floats, they represent real numbers and are written with a decimal point dividing the integer and fractional parts. Floats may also be in scientific notation, with E or e indicating the power of 10 (2.5e2 = 2.5 x 102 = 250).

complex − These are of the form a + bJ, where a and b are floats and J (or j) represents the square root of -1 (which is an imaginary number). The real part of the number is a, and the imaginary part is b. Complex numbers are not used much in Python programming.

Example

Let us see an example −

val1

=

25

print

(

val1

)

val2

=

11.89

print

(

val2

)

val3

=

6

+

2.9j

print

(

val3

)

val4

=

0x12d

print

(

val4

)

val5

=

0o021

print

(

val5

)

Output 25 11.89 (6+2.9j) 301 17 Booleans Example

Boolean type has two values i.e. True and False. True is for 1 and False 0. Let’s see an example −

b

=

(

1

==

False

)

print

(

a

)

print

(

b

)

Output True False Text Sequence Types – string

We can easily create a string by enclosing characters in quotes. Python treats single quotes the same as double quotes. Creating strings is as simple as assigning a value to a variable.

Let’s see how to easily create a String in Python −

myStr = Thisisit!' Example

We will now see an example of creating single-line and multi-line strings −

print

(

str1

)

str2

=

“”” This, is it! “””

print

(

str2

)

Output John This, is it! List

A list contains items separated by commas and enclosed within square brackets ([]). Creating a list is as simple as putting different comma-separated values between square brackets. A list can have integer, string or float elements. With that, we can also create a List with mixed data types.

The list can be written as a list of comma-separated values (items) between square brackets. Important thing about a list is that the items in a list need not be of the same type

Create a Python List with Integer elements

We will create a list with 10 integer elements and display it. The elements are enclosed by square brackets. With that, we have also displayed the length of the list and how we can access specific elements using the square brackets −

Example

mylist

=

[

25

,

40

,

55

,

60

,

75

,

90

,

105

,

130

,

155

,

180

]

;

print

(

“List = “

,

mylist

)

print

(

“Length of the List = “

,

len

(

mylist

)

)

print

(

“1st element = “

,

mylist

[

0

]

)

print

(

“Last element = “

,

mylist

[

1

]

)

Output List = [25, 40, 55, 60, 75, 90, 105, 130, 155, 180] Length of the List = 10 1st element = 25 Last element = 180 Create a Python List with String elements

We can also add string elements to a Python List. We will create a list with 5 string elements and display it. The elements are enclosed by square brackets. With that, we have also displayed the length of the list and how we can access the first and last element using the square brackets −

Example

mylist

=

[

“BMW”

,

“Audi”

,

“Tesla”

,

“Honda”

,

“Toyota”

]

;

print

(

“List = “

,

mylist

)

print

(

“Length of the List = “

,

len

(

mylist

)

)

print

(

“1st element = “

,

mylist

[

0

]

)

print

(

“Last element = “

,

mylist

[

1

]

)

Output List = ['BMW', 'Audi', 'Tesla', 'Honda', 'Toyota'] Length of the List = 5 1st element = BMW Last element = Toyota Tuple

A tuple is a sequence of immutable Python objects. Tuples are sequences, just like lists. The main difference between the tuples and the lists is that the tuples cannot be changed unlike lists. Tuples use parentheses, whereas lists use square brackets.

Let us first create a basic Tuple with integer elements and then move towards Tuples within a Tuple −

Example

mytuple

=

(

20

,

40

,

60

,

80

,

100

)

print

(

“Tuple = “

,

mytuple

)

print

(

“Tuple Length= “

,

len

(

mytuple

)

)

Output Tuple = (20, 40, 60, 80, 100) Tuple Length= 5 Dictionary

Python’s dictionaries are kind of hash-table type. They work like associative arrays or hashes found in Perl and consist of key-value pairs. The correct syntax to create a Python Dictionary is storing values in the form of key:value pairs. On the left of colon, we store keys and on the right, values i.e.

key:value

Dictionary is enclosed by curly bracket and do not allow duplicates. According to the 3.7 Python update, dictionaries are now ordered. Consider Dictionary as a set of key: value pairs, with the requirement that the keys are unique (within one dictionary). Each key in a Dictionary is separated from its value by a colon (:), the items are separated by commas, and the whole thing is enclosed in curly braces.

We will create 4 key-value pairs, with keys Product, Model, Units and Available and values Mobile, XUT, 120 and Yes. Keys are on the left of colon, whereas values are on the right −

Example

myprod

=

{

“Product”

:

“Mobile”

,

“Model”

:

“XUT”

,

“Units”

:

120

,

“Available”

:

“Yes”

}

print

(

“Dictionary = n”

,

myprod

)

Output Dictionary = {'Product': 'Mobile', 'Model': 'XUT', 'Units': 120, 'Available': 'Yes'}

What Are Electronic Logging Devices?

What does an ELD do?

An ELD electronically reports when a vehicle is on, idle and in motion. It holds drivers and trucking companies accountable to the HoS regulations set out by the FMCSA. HoS regulations require drivers to log driving, break and on-duty time. They’ve been around for a while, but in the past, trucking companies and drivers used paper logs to track this time. 

This left considerable room for tampering and adjustment by the driver or trucking company. An ELD cannot be tampered with because it’s connected to the vehicle. This provides transparency between drivers, trucking companies and the government. It also ensures that safety remains a priority.

If you have an ELD, or work with a company that claims to provide ELDs, you can check this list of registered devices to ensure you comply.

Tip

Interested in choosing a telematics solution for your business? Check out our reviews of the best GPS fleet management software.

Who uses ELDs?

Most trucking companies and drivers are subject to the new ELD mandate. If you’re transporting goods by truck in state or across state lines, you will likely have to comply with the new rules.

There are a few exceptions to the ELD mandate that could apply to some small businesses:

Drivers who use paper logs no more than eight days in any given 30-day period

Driveaway-towaway drivers

Owners of motor homes or recreational vehicle trailers

Drivers of vehicles manufactured before model year 2000

Keep in mind that this applies only to commercial transportation companies that are required to maintain HoS records. If your business handles deliveries but your drivers don’t use paper logs to track driving activity, then these new rules don’t affect you.

Benefits of an electronic logging device

Whenever industries are required to adopt new technology, especially when the tech is designed to drive compliance and accountability, it’s natural for business owners to resist adopting new systems. ELDs are no different. Since they were first announced in 2023, the trucking industry has pushed back against ELDs, with rallies and protests across the country.

Even though the ELD mandate had a mixed response, ELDs provide many benefits for both carriers and commercial truck drivers. Here are some of those benefits:

1. Truckers spend less time on paperwork.

One of the primary benefits of an ELD is that it eliminates a significant portion of the paperwork involved with a driver’s record of duty status (RODS), which must be completed each 24-hour period. According to the FMCSA’s Preliminary Regulatory Evaluation of Electronic Logging Devices, drivers will save approximately 4.5 minutes from logging their HoS each day – which may not sound like a lot, but the time quickly adds up.

For example, if a driver completes 240 RODS reports a year and saves 4.5 minutes logging information each time, they will gain back 18 hours a year. Therefore, if the average driver earns $28 per hour, trucking companies could potentially save $504 a year per driver. With over 3.6 million employed truck drivers in America, the trucking industry is saving approximately $1.7 billion each year through ELDs.

2. ELDs digitize driver vehicle inspection reports.

Before a truck can start a new trip, the FMCSA requires drivers to record the roadworthiness of their vehicles by going over a checklist, which has the driver record the odometer reading, check for fluid leaks, test the brakes, etc. With an ELD, a driver can perform this inspection checklist from the cab with a tablet and upload it to the cloud.

This efficiency has other benefits as well, as electronic driver vehicle inspection reports ensure nothing is missed, information is recorded accurately and company headquarters receive the reports immediately.

3. They monitor driver behavior and safety.

Because an ELD is connected to the vehicle’s engine and computer, it can monitor an individual’s driving behavior, including speed patterns, sudden maneuvers, heavy braking and excessive idling. An ELD can also measure how efficiently each driver uses fuel, which is one of the biggest costs of any trucking fleet. Therefore, this device can increase not only the safety of your drivers, but also your company’s overall fuel efficiency.

Did You Know?

Keeping accurate records of when a truck is in motion and when it is idle can help your fleet optimize its fuel consumption, which can have a significantly positive impact on your bottom line.

4. They automatically create International Fuel Tax Agreement reports.

If your company operates in several states, you’re required to file quarterly fuel tax reports in each state to comply with the International Fuel Tax Agreement. In the past, these reports were tracked and filed manually, but with an ELD installed in each truck, the fuel data is automatically captured and reported. This saves both truck drivers and office employees time.

Costs of an electronic logging device

According to the FMCSA, the average cost of an ELD is $495 per truck. The exact price depends on the size of your fleet, the specific features you require and the provider you choose. If you already work with an ELD-compliant fleet management system, you may not have to invest in a new system.

While $495 per truck is a significant investment for an entire fleet, the money you save automating driver and back-office paperwork more than makes up for this expense. Keep in mind that there is often a software component to ELDs that may require monthly or yearly subscription fees with a telematics company. By bundling your ELD usage with other marquee telematics features, you can get the most out of your fleet. 

FYI

ELD violations can lead to fines up to $10,000.

The ELD mandate requires drivers and freight companies to electronically log HoS in compliance with FMCSA guidelines. Implementing these regulations allows the government to track data on how companies treat their fleets and drivers. In years past, this information was logged by hand, which provided opportunity for inaccurate data collection. By implementing the ELD mandate, the FMCSA is holding drivers and companies accountable for hours worked and total miles driven, which can create safer roadways. 

The ELD mandate applies to all drivers and owner-operators who are required to keep RODS reports. These require drivers to complete a checklist during their driving shift. This checklist includes these data points: 

The time the driver reports for duty each day

The total number of hours the driver is on duty each day

The time the driver is released from duty each day

The total duty time of the driver for the previous seven days 

You and your drivers must keep RODS reports if you meet the following qualifications: 

Your vehicle is 10,001 pounds or more.

Your vehicle has a gross vehicle weight rating or gross combination weight rating of 10,001 pounds or more.

Your vehicle is designed or used to transport 16 or more passengers (including the driver) not for compensation.

Your vehicle is designed or used to transport nine or more passengers (including the driver) for compensation.

Your vehicle is transporting hazardous materials in a quantity requiring placards.

What are the penalties for a violation?

If you continue to use paper logs, have used an automatic onboard recording device after Dec. 16, or fail to purchase and install enough ELDs for your fleet, you could be subject to penalties. Violations usually impact your Safety Measurement System score, which is a grade the FMCSA uses to regulate safety among trucking companies nationwide. You may also be subject to fines ranging from $1,000 to $10,000, depending on the incident.

How do you get started with ELDs?

The FMCSA has a variety of resources on its website detailing how to purchase ELDs and train drivers to use them. Finding an FMCSA-approved device is the first step in compliance. 

You can also partner with a telematics company that ensures ELD compliance and provides various other fleet management services, like fuel management, driver safety performance data and route optimization. The ELD mandate will bring technology into every commercial truck on the road, opening the door for more data and more informed fleet decisions.

Matt D’Angelo contributed to the writing and research in this article.

What Are Essential Customer Service Skills?

Excellent customer service is the pinnacle of a company. It appears to have the power to unveil all the secrets of success once you have it. Providing faultless service, on the other hand, is not always straightforward.

While the pursuit of excellent customer service skills and competencies is a more contemporary undertaking, many CEOs believe it is as elusive as the mythical grail that inspired the Crusades.

Despite the number of customer service skill assessment surveys you send out, most of the customer attitudes will remain a mystery. Thankfully, researchers have been collecting data on customer service satisfaction for years. However, unlike the quest for the Holy Grail, the search for excellent customer service starts with the personnel you hire.

What is customer service?

Customer service is defined as providing support to both new and existing customers. Client service employees often answer customer concerns via call, mail, chatting, and engagements and they might be in charge of creating self-service support materials.

Organizations can also define customer service according to their values and the type of help they intend to deliver. For example, at Help Scout, customer service is described as providing prompt, empathic assistance while keeping the requirements of consumers at the center of every engagement.

Essential Customer Service Skills?

Following are the customer service skills CRM personnel should possess −

Skills in Persuasive Speaking − Consider your company’s most persuasive speaker. Is it a salesperson or a saleswoman? The answer is almost certainly yes. Persuasion has long been regarded as an essential sales skill, but it may also benefit customer service. Your sales reps transform issues into solutions and sceptics into brand champions every day. Do you feel they don’t need to be persuaded to do the task?

Interestingly, 74 % claim they’ve spent close to 14 percent extra with a company because of good service. That is how powerful it is. As a result, ensure that your sales associates can speak confidently, stay upbeat, and deliver the types of compelling arguments that result in conversions.

Patience − Customer service personnel must be extremely patient. Customers that call customer service are frequently bewildered and annoyed. Listening to customers and addressing them with patience will make them feel as if you are committed to solving their concerns.

It’s not enough to complete client contacts as rapidly as possible. Your team must be willing to fully listen to and comprehend each customer’s issues and requirements.

Customers and coworkers should be asked for direct input − If your boss permits it, ask customers for feedback on your service. This could help you figure out if you’re providing a positive experience for your customers daily. Negative feedback should not be taken personally. Even if it isn’t positive, every consumer feedback is valuable.

Empathy − No set of excellent customer service skills is complete without empathy. Empathy is the capacity to understand and sympathize with the feelings and perspectives of another individual. What is it about empathy that makes it such a helpful service skill? Consider the following: Customers’ perceptions of how they are treated account for 70% of purchasing choices. It’s not whether the issue was resolved, whether reimbursement was issued, and how much time has been spent – at least not entirely or even primarily. Typically, customers’ bottom lines are emotional rather than financial, so people in business are accustomed to concentrating on the bottom line. Simply put, emotions are more significant than evidence.

Adaptability − When you deal directly with the public, your days aren’t the same. People aren’t all the same. Did you know that 60 percent of clients contact you in different ways based on what they’re doing? As a result, you’ll receive phone calls, emails, social media messages, and potentially even personal visits from the very same customers. Fortunately, an innovative CRM can alleviate this problem by integrating ticket origins and keeping customer data available regardless of channel. Customer service employees must have the same conceptual capabilities to adjust to a range of circumstances in the way that your customers demand at the time.

Possessing the Ability to Use Positive Language − If a customer calls you, they are likely having difficulty. However, agents must maintain a good attitude regardless of a customer’s rage, dissatisfaction, or defeatism. It’s OK to empathize with the customer; it’s an essential part of providing excellent service — but keep your tone as positive as possible. To lead the conversation in a positive direction, use positive statements. Keep your focus on the solution. Thank customers for their time, understanding, and treasured loyalty.

Customer feedback reports should be read − If your employer sends service feedback forms to consumers, review them if you get the opportunity. Customer feedback may provide a different picture of your existing customer service abilities than what you’ll get from management or coworkers inside.

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