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Rackspace hosted Exchange suffered a catastrophic outage beginning December 2, 2023 and is still ongoing as of 12:37 AM December 4th. Initially described as connectivity and login issues, the guidance was eventually updated to announce that they were dealing with a security incident.Rackspace Hosted Exchange Issues
The Rackspace system went down in the early morning hours of December 2, 2023. Initially there was no word from Rackspace about what the problem was, much less an ETA of when it would be resolved.
Customers on Twitter reported that Rackspace was not responding to support emails.
This has been quite the day with #Rackspace. Every hosted exchange client has been down for 14 hours or so. Support isn’t reading/responding to tickets. Updates are unhelpful.
— Joe Sinkwitz (@CygnusSEO) December 2, 2023
A Rackspace customer privately messaged me over social media on Friday to relate their experience:
“All hosted Exchange clients down over the past 16 hours.
Not sure how many companies that is, but it’s significant.
They’re serving a 554 long delay bounce so people emailing in aren’t aware of the bounce for several hours.”
The official Rackspace status page offered a running update of the outage but the initial posts had no information other than there was an outage and it was being investigated.
The first official update was on December 2nd at 2:49 AM:
Thirteen minutes later Rackspace began calling it a “connectivity issue.”
“We are investigating reports of connectivity issues to our Exchange environments.
Users may experience an error upon accessing the Outlook Web App (Webmail) and syncing their email client(s).”
By 6:36 AM the Rackspace updates described the ongoing problem as “connectivity and login issues” then later that afternoon at 1:54 PM Rackspace announced they were still in the “investigation phase” of the outage, still trying to figure out what went wrong.
And they were still calling it “connectivity and login issues” in their Cloud Office environments at 4:51 PM that afternoon.Rackspace Recommends Migrating to Microsoft 365
Four hours later Rackspace referred to the situation as a “significant failure”and began offering their customers free Microsoft Exchange Plan 1 licenses on Microsoft 365 as a workaround until they understood the problem and could bring the system back online.
The official guidance stated:
“We experienced a significant failure in our Hosted Exchange environment. We proactively shut down the environment to avoid any further issues while we continue work to restore service. As we continue to work through the root cause of the issue, we have an alternate solution that will re-activate your ability to send and receive emails.
At no cost to you, we will be providing you access to Microsoft Exchange Plan 1 licenses on Microsoft 365 until further notice.”Rackspace Hosted Exchange Security Incident
It was not until nearly 24 hours later at 1:57 AM on December 3rd that Rackspace officially announced that their hosted Exchange service was suffering from a security incident.
The announcement further revealed that the Rackspace technicians had powered down and disconnected the Exchange environment.
“After further analysis, we have determined that this is a security incident.
The known impact is isolated to a portion of our Hosted Exchange platform. We are taking necessary actions to evaluate and protect our environments.”
Twelve hours later that afternoon they updated the status page with more information that their security team and outside experts were still working on solving the outage.Was Rackspace Service Affected by a Vulnerability?
Rackspace has not released details of the security event.
A security event generally involves a vulnerability and there are two severe vulnerabilities currently in the wile that were patched in November 2023.
These are the two most current vulnerabilities:
A Server Side Request Forgery (SSRF) attack allows a hacker to read and change data on the server.
A Remote Code Execution Vulnerability is one in which an attacker is able to run malicious code on a server.
“An authenticated remote attacker can perform SSRF attacks to escalate privileges and execute arbtirary PowerShell code on vulnerable Microsoft Exchange servers.
As the attack is targeted against Microsoft Exchange Mailbox server, the attacker can potentially gain access to other resources via lateral movement into Exchange and Active Directory environments.”
The Rackspace outage updates have not indicated what the specific problem was, only that it was a security incident.
The most current status update as of December 4th stated that the service is still down and customers are encouraged to migrate to the Microsoft 365 service.
“We continue to make progress in addressing the incident. The availability of your service and security of your data is of high importance.
We have committed extensive internal resources and engaged world-class external expertise in our efforts to minimize negative impacts to customers.”
It’s possible that the above noted vulnerabilities are related to the security incident affecting the Rackspace Hosted Exchange service.
There has been no announcement of whether customer information has been compromised. This event is still ongoing.
Featured image by Shutterstock/Orn Rin
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Samsung Bans ChatGPT Due to Data Leakage Risks – Find Out Why and How to Protect Your Information. Learn About the Risks of Generative AI and How Samsung is Responding. Read More Now!
Samsung banned the use of ChatGPT and other generative AI tools on its internal networks and company-owned devices due to concerns about security risks and leaks of crucial information. The ban came after internal, sensitive data from Samsung was accidentally leaked to ChatGPT, raising concerns that information uploaded to the AI software could be exposed to other users. In a company-wide survey conducted last month, 65% of those who responded said there was concern about security risks when using generative AI services.
The ban covers devices issued by Samsung to its workers, meaning consumers and others that own Samsung phones, laptops, and other connected devices would not be impacted. Samsung informed its employees that they were prohibited from using AI programs like ChatGPT due to cybersecurity, noting that the data uploaded could also be difficult to retrieve and delete.
Other large tech companies in South Korea, including LG and memory chip maker SK Hynix, are also restricting the use of generative AI tools like ChatGPT for their employees. Financial institutions like JPMorgan, Bank of America, and Citigroup have also banned or restricted ChatGPT due to concerns about privacy and security risks.
Interest in generative AI platforms such as ChatGPT has been growing internally and externally, but there are also growing concerns about security risks presented by generative AI. The leak of crucial information prompted Samsung to restrict the use of generative AI through the company’s personal computers. The incident raises questions about the security of AI models and how they could be used maliciously to harm companies and individuals.
Generative AI, also known as “language models”, “text generators”, or “AI assistants”, has gained popularity due to its ability to create human-like text. However, it is not without risks. Security and privacy issues have been raised about the technology, including the potential for malicious actors to use generative AI to create fake news, phishing emails, or even deep fakes.
The ban on ChatGPT and other generative AI tools is a reminder that companies need to be vigilant about the risks associated with new technologies. While generative AI has many potential benefits, companies need to be mindful of the risks and take proactive measures to minimize them.
Samsung’s ban on ChatGPT and other generative AI tools is a reflection of the growing concerns about the security risks associated with these technologies. While the ban may inconvenience some employees, it is an important step towards safeguarding sensitive information. As generative AI continues to grow in popularity, it is essential that companies remain vigilant about the potential risks and take proactive measures to minimize them.
Overall, this incident serves as a reminder that the benefits of new technologies like generative AI must always be weighed against the potential risks. Companies must take proactive measures to ensure the security of their networks and data
Cloud hosting vendor Rackspace reported its fourth quarter and full-year fiscal 2013 results late Monday as CEO Lanham Napier announced his retirement from the company.
Rackspace reported fourth quarter revenue of $408 million, which represents a 16 percent year-over-year gain. Net income was reported at $21 million for the quarter, for a 30 percent year-over-year decline. For the full year, revenue came in at $1.5 billion. Looking forward, Rackspace provided first quarter 2014 guidance for revenue to grow between 2 and 3.5 percent. For the full year, Rackspace expects revenue growth to range between 15 and 18 percent.Cloud Storage and Backup Benefits
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With things looking up for Rackspace, CEO Lanham Napier is now retiring.
“I’m proud that we were able to end 2013 on a strong note, especially because today I’m announcing that I’m retiring from my role as CEO of Rackspace,” Napier said during his company’s earnings call. “The truth is there’s no perfect time for a transition like this one, but I believe now is as good a time as many, and there are a number of reasons why.”
One of the key reasons is the continuing adoption of the open source OpenStack cloud platform, which is a project that Rackspace helped to create. Napier said that Rackspace’s transition to OpenStack has been challenging and has taken longer than anticipated. That said, he added that Rackspace’s ambitions for the game-changing transition that is OpenStack are massive.
“I wanted to stay at the company long enough to see the transition through, and I feel like we’re finally over the hump,” Napier said.
Graham Weston will be taking over for Napier as the Interim CEO. Napier noted that Weston is a co-founder of Rackspace and had been the CEO from 1999 until 2006, when he handed the CEO role over to Napier. Weston said during the call that Napier helped to lead Rackspace from a tiny San Antonio startup to a global leader in cloud computing with more than $1.5 billion in annual sales and more than 200,000 customers in 120 countries.
Weston already has a solid strategy in place for the next round of Rackspace’s evolution. He noted that the early adopters of the cloud computing were primarily do-it-yourself tech enthusiasts.
“Rather than focusing on software development at the core of their business, they also took on operational burdens of making that infrastructure work,” Weston said. “Today, a much larger wave adoption is forming around a very different type of customer, pragmatic businesses, millions of them around the world, these businesses will want software engineers to focus on developing work that differentiates them into their core business rather than operating infrastructure and learning the end list succession of complex new tools.”
Weston added that the 200,000-plus customers that Rackspace serves today know that they can find cheaper, do-it-yourself hosting with a few keystrokes, but they choose Rackspace, because of the extra value of Rackspace services and expertise.
Moving into 2014, Weston said that he expect to see increased adoption of Rackspace’s OpenStack based private cloud offerings.
“We saw a lot of proof-of-concept action in 2012 and early 2013, and now we’re very happy to see that those proofs-of-concept are moving into production and projects,” Weston said.
Sean Michael Kerner is a senior editor at Datamation and chúng tôi Follow him on Twitter @TechJournalist
Photo courtesy of Shutterstock.
The top 10 factors to consider when choosing a crypto exchange to save you money and time
When picking a crypto exchange, there are many things to consider, but for many crypto investors, aspects like liquidity, the convenience of use, and if the exchange is available in your area should probably be top of mind. You might immediately save time and money by taking those things into account.
Users can make trades on the crypto exchange by connecting their wallets or using the exchange’s custodial wallet, which can be accessed using a smartphone app or a web browser. As previously noted, there are factors to consider when choosing a crypto exchange that investors should take into account before deciding which cryptocurrency exchange best suits their trading or investing style. According to what would be the most significant for the typical crypto investor, the following are the top 10 factors to consider when choosing a crypto exchange.
Find out first and foremost if the exchange you’re interested in services residents of the state and nation where you currently reside. If the response is no, you won’t be able to use the exchange in question because there are several restrictions and regulations at work here.
How much trading experience do you have? When selecting a crypto exchange, that is a crucial factor.
Exchanges that show order books or have a complicated interface with several charts and other information may frighten newer investors. A newbie-friendly exchange might be the greatest choice in that situation.
To execute trades at any moment, traders require liquidity. This means that on any given day, a sufficient number of orders must flow through an exchange’s order books. When there is a lot of volatility, as occurs frequently in the crypto markets, liquidity is also crucial. Less liquidity has the potential to make volatility worse and cause sharp price swings.
Generally speaking, coins with bigger market caps are more likely to be traded on well-known exchanges. Investors seeking rarer, less popular coins may need to hunt for smaller exchanges. Have a wishlist on hand and do some research to discover what is available as that might require it.
As several exchanges have experienced security concerns recently, it should go without saying that you should prioritize security while selecting an exchange.
Keeping coins in exchange is putting your money in the hands of another person. Investors typically walk away empty-handed if the exchange is hacked or if a worker steals coins. And yes, it is feasible!
Most exchanges have a section of their websites dedicated to explaining their security procedures.
Many individuals read restaurant reviews to guide their decision when deciding which one to visit on the weekend. Those who are browsing cryptocurrency exchange websites might think of doing the same. Search for “XYZ crypto exchange reviews” to learn more about what former and current users of a specific exchange have to say about it.
When buying cryptocurrencies, fees can constitute a hidden expense. Exchanges generate revenue by charging fees on the majority of or all transactions. Be sure you comprehend the fees associated with any cryptocurrency trade.
Similar to how ETH is the native token for the Ethereum blockchain, several exchanges have their own native “exchange tokens.” These tokens are produced by the exchanges, which frequently use them to offer holders reduced trading fees.
Several exchanges offer partial or full user fund insurance. Investors who don’t like the concept of entrusting their money to a corporation they don’t know may find this to be a compelling selling factor. If something disastrous occurs, an exchange that offers insurance could protect investors from damages (like a hack or employee theft).
Developers create matching engines to connect buyers and sellers, aiming to provide exchange users with a simple ordering process. An exchange can match orders even during periods of high volume and volatility thanks to a good matching engine.
One component of the infrastructure required to develop new trading pairs and order types that enable the exchange to better serve its consumers is a good matching engine.
“Transparency” in the context of cryptocurrency exchanges refers to how open the exchange discloses its fee structure, the length of time it takes to execute trades and transactions, the legal frameworks in which it conducts business, and, probably most crucially, how secure it is.
Update: Reports of the outage are slowing down, although it’s unclear if issues are entirely resolved. Apple has yet to update its status page.
It appears that Apple’s iMessage is suffering from widespread issues this evening. While Apple has yet to acknowledge the issue on its system status page, users on Twitter have been reporting issues for the past hour, so much so that iMessage is trending on the social network right now.
Users report that their iMessages are not being delivered, delivering as both an iMessage and an SMS, and being delivered more than once, even after the initial message was received and responded to. Other users report that iMessages are taking an abnormally long amount of time to send, while many images sent via iMessage won’t deliver at all. Some users report that a simple restart fixes their iMessage issues, at least briefly, while others say that turning iMessage on and off in the Settings app also helps.
Some users report no issues with iMessage. Apple has previously acknowledged iMessage outages on its status page, noting that in 2013 that one affected 30 percent of users. Earlier this month, iCloud suffered from a pair of outages.
You can view the tweets of many upset iMessage users below. We’ll update this post if or when Apple updates its system status to acknowledge the issues. Apple’s other services such as the iTunes Store and iCloud appear to be fine at this point.
iMessage is down because drake just killed the system uploading his fire ass album they are gonna release with the iOS 9 launch.
— óld habbits. (@nutritionpapi_) June 23, 2024
iMessage needs to start working bc its ruining my conversations
— R O X Y (@KimberlyRein) June 23, 2024
iMessage wtf😤 i hate that green shit
— الأناناس (@itgottabe_hezi) June 23, 2024
What’s wrong with iMessage ?
— Arpine Mirzakhanyan (@arrrpp) June 23, 2024
Everybody’s iMessage trippin , I thought it was just my phone
— charisma (@_charismaaas) June 23, 2024
Tf is going on with iMessage 😭
— Michelle ✨ (@mcs_thaamazing) June 23, 2024
I’m about to punch my iMessage in the throat
— Carlos Ruiz (@LosoRuiz) June 23, 2024
Apple sucks… Stupid iMessage
— Noah Brambila (@BrambilaNoah) June 23, 2024
Okay so it’s not just my iMessage that’s acting foo
— Kat in the Hat (@BiteSize_KitKat) June 23, 2024
I thought my phone’s iMessage was the only one not working, what is up with Apple lately. resetting, shutting off, iMessage going down. hmm
— Mel (@melbottjer) June 23, 2024
my iMessage is tripping too, I’m not getting any messages. 🌚
— Maggie (@Maggiee_J) June 23, 2024
Why is my iMessage messing up 😕
— Christian (@cgut15) June 23, 2024
Imessage is error af right now
— Fahira Anandya (@frfahi) June 23, 2024
Now my iMessage is fucked up wtf
— ρσяк ¢нσρ♛ (@kate29200) June 23, 2024
When your iMessage doesn’t work 😊😊😊😊😊😊😊😊😊😊😊😊😊
— Sarah Hamm (@goin_hamm47) June 23, 2024
iMessage is down… Making us send those green messages… 😒😒😒
— Colton Graham (@TheColtonGraham) June 23, 2024
Is my iMessage the only one messing up? lol
— kiana. (@kianaa_17) June 23, 2024
@9to5mac My fiancée’s phone was saying Not Delivered like 5 minutes after sending but I was still getting them…
— Kyle Cardno (@twitch2024) June 23, 2024
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Today, we have brought to you the best and the most reliable Exchange Mailbox migration tool which has the capability of moving the Exchange mailbox easily. As you already know, Exchange server is a product of Microsoft which is a mail server and calendar server. It helps small and medium businesses (SMBs) to grow by achieving better reliability and improved performance.
Exchange server runs only on Windows Operating systems and is also known as a server-slide application. This application provides the data to the client-side collaborative application platform.
This Microsoft Exchange mailbox migration tool is an expert recommended solution which provides users the option to move the data to Office 365.
The SysTools Exchange Migration tool offers a safe environment and is the most secure source to perform the migration process. Let’s learn a little more about the tool, the features that it provides, what it migrates, and how it works.Features of Exchange Mailbox Migration Tool
The tool provides various remarkable features that are mentioned below:
Quick migration – This tool makes the migration process easier and hassle-free. It is tried and tested with a speed of 40GB per hour which is a pretty good speed. Many user accounts can be transferred under one Admin account in a single go.
Maintains Folder Hierarchy – This feature of the tool provides users the satisfaction of their folders being migrated with the same structure as before the migration. The Microsoft Exchange Mailbox Migration Tool doesn’t change or modify the files or folders in the mailbox during the migration process.
No Account Size Limitation – Users are allowed to migrate as much a user accounts’ data as they want since there is no such limitation on the size of the data. In addition, users can also move any number of accounts of Exchange 2024, 2013, 2010, and 2007.
Filters for Selective Migration – There are two filters provided to the user by this tool. These are “Category-based” and “Date-based” filter to allow users to migrate data from a certain period of time of any category as you require.
Live Tracking – The Exchange Mailbox Migration tool allows users to track the live progress of the migration process with the help of this feature. There are three stages in the progress report – Pending, Progress, and Completed.
Set Priority – The users can migrate any number of users from the source and destination accounts list that is provided. Users can export specific user accounts earlier than other mailboxes by setting priorities.
Concurrent Migration – Users are given an “Enable Multiple Accounts” option to migrate multiple users in batch mode at the same time and then set priorities.What does the Microsoft Exchange Mailbox Migration Tool Export?
The tool migrates the following items from the mailbox:
Emails – All the mails that the user has received from every account as per the user’s requirements can be migrated with the help of this tool.
Calendars – Calendars store important events like dates for meetings, presentations, business trips, etc. These events are also migrated by the tool.
Contacts – All the details stored in the address book such as the last names, address, company names, email addresses, etc. of the contacts of the user are also migrated along.Working of the Exchange Mailbox Migration Tool
This tool is pretty easy to use and doesn’t require any type of technical knowledge or assistance. Follow the steps given below to understand how the tool works.
Step 2 – Select the “Source” as Exchange and “Destination” as Office 365, apply Category and Date filters.
Step 3 – Enter the “Admin Credentials” for Exchange and hit “Validate”.
Step 5 – Choose the fetching process, hit Continue and enter the source and destination emails, set priorities if needed and hit “Validate”.
Note: There are two types of fetching options provided by the Microsoft Exchange Mailbox Migration Tool: “Fetch Users” – to automatically fetch all the data of the selected user accounts, “Import Users” – to fetch users through CSV.
After the migration process finishes, users can download and save the report of the process in two formats:
Summary Report – to generate a summary of the migration process
Detailed Report – to generate a detailed report of each file in a CSV format
The software provides users an option to re-run the migration process in 3 modes:
Retry Failed Items – to migrate the files that were skipped or failed during the previous migration process
Re-Run Full Migration – if you want to run the entire migration process again
Delta-Migration – migrate only the newly received dataWrapping Up
The mentioned features, items to be migrated and the working of the Exchange Mailbox Migration Tool give users a clear picture of what the tool provides and the benefits. This tool is capable of migrating all the data with full security and guarantee of the data not being modified or changed. Users can be stress-free while using the tool to perform the migration task as it offers live tracking, amazing speed, multiple user accounts migration, and what not.Lindsey Smith
Lindsey loves to share his technology knowledge with write blog and article. Besides this, She is fond of reading books, writing short stories, EDM music and football lover.
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