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Fix: Service Host Local Service High CPU [Network Restricted] Disabling the Superfetch feature should fix this issue quickly




If the Service Host: local system process is registering high CPU usage on your PC, it might be because of some system services.

A quick way to fix this issue is to run the SFC, and DISM scans to fix corrupt system files.

Another effective solution is to restart the Windows Update services using Command Prompt.



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Some Windows users complain that their CPU usage is high without any particular reason. It can be that Service Host: Local Service (Network Restricted) is causing high CPU usage.

The problem occurs whenever the computer wakes up from sleep or even during regular work. If you’re facing a similar issue, you will find a solution in this post.

How do I fix high CPU usage by Service Host local system?

1. Disable the Superfetch service

1. Go to Search, type services and open Services.

3. Restart your computer.

That’s all. After disabling the Superfetch service, your CPU usage should return to normal, and you’ll be able to continue working on your computer without any problems.

Although Microsoft says that the Superfetch service improves computers’ performance over time, in practice, it’s the opposite.

Many users complained that this service keeps performance-optimized only when the system is newly installed, but it decreases its performance after some time.

Also, Superfetch services run on very low priority, so it should not affect other IO activities because normal IO activities run at high priority.

Several users reported that they fixed the Service Host: local system high CPU problem simply by disabling Windows Update and Event Log service. So you might want to try that as well.

2. Run SFC and DISM scan

If Service Host is causing high CPU usage, that can sometimes be due to file corruption. Your system files can get corrupted; if that happens, you can repair them by running an SFC scan. To do that, follow these steps:

After the SFC scan is finished, check if the problem is resolved. If the issue persists, or if you can’t run an SFC scan, you’ll need to use the DISM scan instead. To do that, follow these steps:

After the DISM scan is finished, check if the problem persists. If you were unable to run the SFC scan before, be sure to try running it now. After both scans are completed, the problem should be completely resolved.

If you’re having trouble accessing Command Prompt as an admin, you better take a closer look at this guide.

3. Run Windows Update troubleshooter

According to users, you might be able to fix this problem simply by running the Windows Update troubleshooter.

If Service Host is causing high CPU usage, the problem can be related to Windows Update, and running the troubleshooter should fix it. To do that, follow these steps:

If you’re having trouble opening the Setting app, look at this article to solve the issue.

You can also run the troubleshooter by following these steps:

Both methods will check Windows Update and fix any potential problems. After the troubleshooting is finished, check if the problem still appears.

4. End unnecessary HP processes

When Service Host is causing high CPU usage, the cause might be related to HP processes that are running in the background. To fix the problem, you need to end the HP processes from Task Manager by doing the following:

Expert tip:

Most users have no idea how to deal with a slow Task Manager. Don’t be one of them, and read this quick guide to learn how to make it faster!

5. Remove problematic applications

If Service Host is causing high CPU usage, the problem might be related to third-party software. According to users, it seems that the problem was caused by Dragon Naturally Speaking software.

To fix the problem, users suggest completely removing this application from their PCs. If you’re using Dragon Naturally Speaking frequently and don’t want to remove it, update it to the latest version and check if that solves the problem.

Another application that can cause this problem to appear is MSI Command Center. Many users reported that removing this application fixed the problem on their PC, so be sure to do that.

Several users reported that a Chrome VPN extension caused the issue, so if you installed any new extensions recently, be sure to remove them and check if that solves the problem.

6. Perform a Clean boot

As we already mentioned, sometimes third-party applications and services can cause this problem to appear. If Service Host is causing high CPU usage on your PC, performing a Clean boot is recommended to find the application causing it.

To do that, follow these steps:

After your PC restarts, check if the problem still appears. If not, it means that one of the disabled applications or services was causing this issue.

To find out which application is the cause, enable apps and services individually or in groups until you find the one causing the problem. After you find it, you can keep it disabled, remove it or reinstall it and check if that solves the problem.

If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.

7. Change processor scheduling

According to users, if Service Host is causing high CPU usage, you might be able to fix the problem by changing processor scheduling. This is relatively simple, and you can do it by following these steps:

After making the changes, the problems with high CPU usage should be resolved completely.

8. Restart the Windows Update service

If Service Host is causing high CPU usage, you might be able to fix the problem simply by restarting the Windows Update service. To do that, follow these steps:

Open Command Prompt as administrator.

Now run the following commands:

net stop wuauserv

net stop bits

Minimize Command Prompt.

Open File Explorer and navigate to C:/Windows/SoftwareDistribution directory. Delete all files from the SoftwareDistribution folder.

Now go back to Command Prompt and run the following commands:

net start wuauserv

net start bits

After doing that, the problem should be completely resolved.

Service Host: local system high CPU Windows 11

Below are some of the surefire solutions to apply if you are facing this issue on Windows 11:

Disable the Windows Update and Background Intelligent Transfer Service

Remove corrupt system files

Disable the Superfetch service

Perform a clean boot

Thankfully, we have shown how to perform most of these fixes in the Windows 10 section. You might just need a tweak or two due to the OS difference.

Common Service Host Local System errors

Problems with high CPU usage can drastically impact your performance, and users reported the following issues as well:

Service Host Local System high disk usage, network usage, memory usage: Many users reported other problems with this service. According to them, Service Host Local can also cause high disk and memory usage.

Service Host Local System taking up resources: This is another common problem with this service, and many users reported that Service Host Local System is taking up various resources.

Service Host Local System slow: Another problem that can occur due to this service is various slowdowns. According to users, your system might become slow due to high CPU usage.

Service Host Local System startup: Sometimes, issues with this service can occur as soon as your system starts. Many users reported that high CPU problems start appearing right after startup.

Service Host Local System memory leak: Another problem related to Service Host Local System is memory leaks. Memory leaks can be problematic, and they can drastically affect your performance.

Service Host Local Service virus: In some cases, problems with Service Local Host Service can be caused by virus infections. If you suspect that your PC is infected, be sure to perform a detailed malware scan.

Service Host and high CPU usage can cause many problems, but we hope you solve this problem using one of our solutions.

If you face other issues like Windows Explorer’s high CPU usage, check our detailed guide to fix it quickly.

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Why Is Bluestacks Causing High Cpu Usage?

With Bluestacks you are virtualizing a second operating system (Android) using CPU virtualization. It takes a lot of CPU power and memory (RAM) utilization to run BlueStacks, which will result in high CPU usage. While a rise in resource usage is normal, there are things you can do to manage your processing and memory resources while using Bluestacks.

Part of the reason why you’re seeing high CPU usage simply has to do with what Bluestacks is and how it works. An emulator like Bluestacks uses virtualization to simulate hardware functionality and create a virtual Android system. It also allocates some of your RAM and CPU usage as dedicated resources to do this.

The other part has to do with how your computer allocates CPU usage as a dedicated resource. Normally, when you open up Task Manager and see CPU usage, it’s showing you data based on set bounds (0%-100%).

When you run Bluestack, it only takes as much RAM and CPU power as it needs at that moment. Since it’s allocated as a dedicated resource, Task Manager sees this as 100% of the CPU resources you have, even if the program only took 30%. It’s fully using that 30%, however, so Task Manager translates this to 100%.

That aside, there are two possible reasons why Bluestacks is using a lot of processing power-maybe even more than it should.

Most of the time, you don’t want to mess around with resource allocations for a program, but it’s pretty much necessary with Bluestack. You may need to allocate more CPU cores and memory to the emulator.

It could also be useful to limit some of these resources in order to improve your CPU usage. This depends entirely on your setup and what apps you want to run on Bluestacks.

No matter which way you look at it, running an emulator like Bluestacks can be CPU and RAM-intensive. If your hardware is older, your PC might not entirely be up to the challenge of providing the resources Bluestack needs.

Be aware that these fixes are for Bluestack 5, which is the latest version of Bluestack at the time of writing. Some of these tips will also work with older versions.

Normally, Bluestacks is limited to using just one CPU core, which might not be enough for your needs. Before you can allocate any more CPU cores to Bluestacks, you have to enable virtualization first. Without it, your other cores are automatically locked and you won’t even have the option of accessing them.

Make sure VT/VT-d/VT-x (Intel) or AMD-V (AMD) is enabled in your BIOS – the version you have and where to find it in your BIOS depends on your motherboard. You can look in your motherboard’s manual or find a guide online to see how to access your BIOS and where to find the VT setting. BlueStacks also has a guide on how to enable virtualization on its support page.

You don’t want BlueStacks to run on just one CPU core but you don’t want to give it access to all of your cores either. Luckily, you can manage CPU and RAM resources right from within the BlueStacks home screen by going to the settings menu. The developer provides an excellent guide on its support page on how to do this.

Bluestacks recommends using either 2 or 4 cores, depending on how graphically demanding your games or apps are. You can also try to just reduce the CPU Cores given to BlueStacks to half of your core count.

This is mainly applicable if you only have 4 cores to start with as you never want to allocate all of your cores to BlueStack. It won’t leave your PC with enough resources to function properly.

You can follow the same BlueStacks guide as above to manage your RAM allocation. I’d recommend that you increase RAM usage for BlueStacks to at least 3 GB, especially if you’re running multiple apps at the same time. It can also help reduce gaming lag if you’re running more resource-intensive games.

Using this method, you’ll have to repeat these steps every time you start up your PC. You can also set the process priority for Bluestacks permanently using Powershell.

Third-party virtual machines and emulators like BlueStack don’t work well with Hyper-V enabled. You need to make sure it’s disabled first and if it isn’t then you need to disable it. Windows provides a handy guide on how to do this. 

While you’re busy, you’ll also have to disable Windows Defender Device Guard and Credential Guard to keep these features from interfering with your emulator. Follow this guide from Windows to disable them.

Bluestacks 5 has a feature called Eco Mode. It limits the app to a certain percentage of CPU usage and limits your max FPS to 30. The company promises about an 87% drop in CPU usage with Eco Mode, although your actual numbers may be quite different. 

This is also a great solution if you’re looking to run multiple instances of BlueStacks at the same time but want to allocate different resources to them. The Multi-instance Manager in Eco Mode gives you the ability to carefully fine-tune how much CPU usage and FPS each instance can get.

Sometimes, the only way to get something to work properly is through a fresh start. Make sure to backup any important save files before you completely uninstall BlueStacks. Keep in mind that if you reinstall the app, you’ll likely also lose all of your resource allocation settings.

If all else fails, you can report the issue to the support team – use these steps on the Bluestacks support page to file a report. It could be that there’s an issue with your system or hardware or there’s something wrong with the app version you’re using. They may be able to help you pinpoint the exact problem.

Nvidia’s Geforce Now Cloud Gaming Service Feels Like Playing On A High

Nvidia’s GeForce Now game streaming could be the real deal.

And better yet, you’ll be doing it at no cost whatsoever for the duration of the beta period. In an era of hyper-inflated graphics card prices, the GeForce Now beta may be just the lifeline gamers have been waiting for. Let’s dig into Nvidia’s cloud gaming service.

GeForce Now system requirements

Before you can dive in, you’ll need to get in. There’s a wait list for the service while it’s in closed beta. Nvidia hasn’t said when GeForce Now will fully launch. Register and wait for a spot to open.

GeForce Now works even on modest CPUs

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Because GeForce Now behaves similarly to Netflix—the games are run on Nvidia servers and streamed to your PC—the system requirements are minimal. You’ll need a Core i3 processor clocked at 3.1GHz or higher (or a comparable AMD chip), 4GB of system memory, and graphics that can run DirectX 9. Many chips released over the past decade check those boxes. The GeForce Now executable is only 54.6MB in size, though the final product consumes a hair over 2GB in total on my system. A Mac client is also available.

Brad Chacos/IDG

The tester also measures your latency to Nvidia’s servers, and what percentage of frames are lost in transit, though the frame loss measurement acted weird in my testing. It said that almost 80 percent of frames were lost on a PC wired directly into my Comcast modem/router combo, even though dropped frames has never been an issue for me. Fortunately, it still allowed me to use GeForce Now, and games ran smoothly through the service.

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Brad Chacos

GeForce Now is also available for Apple computers. Here’s Witcher 3 running on a MacBook Air at CES 2023.

GeForce Now supported games

GeForce Now has been available for years on Nvidia’s sublime Shield hardware. GeForce Now for PCs and Macs sports the same name, but it’s a different beast entirely. PCWorld’s GeForce Now vs. GeForce Now break-down gets into the nitty-gritty details but basically, GeForce Now for Shield is like Netflix for games. You pay $8 per month and can stream a selection of games as much as you want.

GeForce Now for PCs and Macs instead grants you access to a virtual gaming PC on Nvidia servers, where you can install and run games you already own from Steam, Uplay, and Blizzard’s chúng tôi Fortnite and League of Legends can also be played. (Support for Origin and GOG games was mentioned in the original GeForce Now announcement, but they haven’t appeared in the client yet.) The PC service doesn’t let you play any games you haven’t already obtained though supported storefronts, but storage is unlimited via GeForce Now. Install all the games you want.

Brad Chacos/IDG

The GeForce Now homescreen.

After installing GeForce Now and logging into (or creating) your Nvidia account, you’re dumped into a clean but disorienting interface. The GeForce Now homescreen features a gigantic, scrolling list of games, separated by genre and other classifications. It also includes games you don’t own. Selecting a game boots you into its storefront, where you’re able to install it (or given the option to purchase the game) after logging into your account for that platform. It was much easier for me to find my games by using the search interface in the toolbar.

Brad Chacos/IDG

Searching for supported games is vastly superior to scouring the GeForce Now homescreen. Notice that only one XCOM game is shown.

“These are games that we’ve tested and include support for quick install, persistent saves (game save data will persist from session to session), cloud saves (if the individual game supports it), and quick launches following the initial game session,” Nvidia’s Jordan Dodge tells me.

After you install a supported game in GeForce Now, it’ll permanently appear in your Library tab, making it much faster to find it in the future. The homescreen interface would be vastly more helpful if it included the ability to sort through all supported games in alphabetical order, especially since you already need to own them to play them.

Brad Chacos/IDG Brad Chacos/IDG

That’s all true, but if your game of choice supports Steam Cloud saves, it doesn’t matter that Nvidia doesn’t save your progress through GeForce Now. The initial install on supported games is astonishingly fast, taking mere seconds. Nvidia’s connection blasts through unsupported games at a blistering rate too, though, as you can see in the image above. Downloading XCOM: Enemy Unknown’s 9.2GB only took a couple of minutes. You’ll need to repeat the process whenever you want to play an unsupported game, though, and unsupported games never appear in your GeForce Now library for quick access.

The lackluster main interface and the way Nvidia hides non-supported Steam games are my biggest gripes with GeForce Now, but those are the sort of things that can be fixed quickly. I have no complaints about the core GeForce Now experience—actually playing games.

Next page: GeForce Now performance, price, and bottom line

GeForce Now performance

I don’t even have a face-melting connection, which made me keen to test the service. My basic Comcast home Internet plan promises at least 25Mbps download speeds, barely skirting by GeForce Now’s minimum requirement, and doesn’t deliver much more than that. Because of that I tested the service while plugged into my router via ethernet the entire time.

And it ran like a champ despite GeForce Now network scans that (incorrectly) claimed I was dropping frames left and right. 

Brad Chacos/IDG

I’d notice if I was dropping nearly 80 percent of frames, and I don’t know why the app kept saying I was.

Supported games installed and were ready to play in mere seconds. Once I booted into games they looked beautiful, powered by GeForce Now’s GTX 1080-equivalent graphics. (In-game settings reveal the real hardware as a Tesla P40 with 24.5GB of VRAM.) GeForce Now automatically uses Nvidia’s Optimal Playable Settings for some of its games, but the service doesn’t hide or lock any in-game visual settings.

Brad Chacos/IDG

Sweeping up Destiny 2’s gorgeous vistas.

Gaming feels great, too. With every other cloud gaming service I’ve tested, you always felt like you were battling the technical infrastructure—lag, stuttering, pixelated images, et cetera—just as much as your enemies. Not with GeForce Now.

Brad Chacos/IDG

The Ultra Streaming Mode toggle lurks in GeForce Now’s otherwise barren settings screen.

Brad Chacos/IDG

The single time GeForce Now hiccuped in many hours of testing, it got real ugly—though the disruption lasted less than 10 seconds.

If you pay close attention to the visuals you’ll sometimes notice minor compromises introduced by the service. A lot of the time graphics appear flawless. But image quality can occasionally be slightly softer than what you’d see on a comparable local gaming rig, and fine details slightly less fine—there’s sometimes a vague sense of graininess. Stark, straight lines sometimes can show some jaggies even with anti-aliasing settings cranked, particularly in text.

You have to look hard for most of these issues, though, and the fact that I normally play these games on similarly high-powered gaming rigs means I’m probably more prone to noticing them. If you have a lower-powered gaming machine (or no gaming machine) you probably wouldn’t even notice them—the softness doesn’t affect gameplay whatsoever. You’d just be awed at how good everything looks overall.

GeForce Now also takes the administrative hassle out of PC gaming, keeping your games and graphics drivers up to date. Nvidia’s GeForce Experience software is active when you’re gaming, too.

GeForce Now price and bottom line

GeForce Now knocks it out of the park. It’s the first cloud gaming service that feels like playing on a local rig. It can turn crappy laptops into high-end gaming systems. Bravo, Nvidia. This is a stunning technical achievement.

Some interface quirks aside, the biggest questions revolve around the service’s future, and doesn’t affect beta users. GeForce Now for PCs and Macs will remain free for the extent of its beta period. How much it costs when the service opens to everyone is the big question.


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I’ve never played on a cloud gaming service that looks and feels as superb as GeForce Now, full stop. It’s just as satisfying as playing on my gaming rig. Will it stay as smooth as more people pile in, and can Nvidia streamline GeForce Now’s unhelpful interface? Those answers remain to be seen—but that’s what beta periods are for.

With graphics card prices being so ludicrous and Nvidia’s service running so smoothly, GeForce Now is worth your attention if your Internet connection’s up to snuff. Hell, it’s worth your time if you’re running anything less than a GTX 1080 right now. Trying the service costs nothing for the foreseeable future, remember. Sign up for the wait list and cross your fingers. GeForce Now kicks all sorts of ass.

Checking Linux Cpu Usage: A Comprehensive Guide

If you’re working with Linux, you’re likely already familiar with the terminal and the command line. One of the most important aspects of monitoring your Linux system is keeping an eye on your CPU usage. In this article, we’ll provide a comprehensive guide on how to check Linux CPU usage, including detailed descriptions, code examples, and related concepts.

What is CPU Usage?

Before we dive into how to check CPU usage, let’s first define what CPU usage is. CPU usage refers to the amount of processing power being used by your computer’s central processing unit (CPU). When your computer is running programs or applications, the CPU is responsible for executing the instructions that those programs give. The amount of CPU usage is measured as a percentage of the total processing power available on your computer.

Checking CPU Usage with the Terminal

The most common way to check CPU usage on Linux is by using the terminal. There are several commands you can use to check CPU usage, including top, htop, and mpstat.

Using the top Command

The top command is used to display information about the processes running on your system, including CPU usage. To use the top command, simply open a terminal and type top:

$ top

This will display a live view of the processes running on your system, sorted by CPU usage. The output will look something like this:

top - 13:50:00 up 1 day, 3:45, 2 users, load average: 0.00, 0.01, 0.05 Tasks: 98 total, 1 running, 97 sleeping, 0 stopped, 0 zombie %Cpu(s): 0.0 us, 0.0 sy, 0.0 ni,100.0 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st KiB Mem : 8030612 total, 1650716 free, 3657580 used, 2722316 buff/cache KiB Swap: 2097148 total, 2097148 free, 0 used. 3575540 avail Mem PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 297 root 20 0 31360 2540 2156 R 0.3 0.0 0:00.10 top 1 root 20 0 225312 13768 9620 S 0.0 0.2 0:05.86 systemd 2 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthreadd 3 root 20 0 0 0 0 S 0.0 0.0 0:00.03 ksoftirqd/0 5 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kworker/0:0H

The %CPU column shows the CPU usage percentage for each process. In this example, the top process itself is using 0.3% of the CPU.

Using the htop Command

The htop command is similar to top, but with a more user-friendly interface. To use htop, simply open a terminal and type htop:

$ htop

This will display a live view of the processes running on your system, sorted by CPU usage. The output will look something like this:

The %CPU column shows the CPU usage percentage for each process, just like in top.

Using the mpstat Command

The mpstat command is used to display CPU usage statistics for each processor in a multi-processor system. To use mpstat, simply open a terminal and type mpstat:

$ mpstat

This will display CPU usage statistics for each processor in your system. The output will look something like this:

Linux 5.11.0-27-generic (hostname) 08/25/2024 _x86_64_ (8 CPU) 12:19:31 PM CPU %usr %nice %sys %iowait %irq %soft %steal %guest %gnice %idle 12:19:31 PM all 0.31 0.00 0.06 0.00 0.00 0.00 0.00 0.00 0.00 99.63 12:19:31 PM 0 0.25 0.00 0.05 0.00 0.00 0.00 0.00 0.00 0.00 99.70 12:19:31 PM 1 0.05 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.00 99.94 12:19:31 PM 2 0.20 0.00 0.05 0.00 0.00 0.00 0.00 0.00 0.00 99.75 12:19:31 PM 3 0.15 0.00 0.03 0.00 0.00 0.00 0.00 0.00 0.00 99.82 12:19:31 PM 4 0.22 0.00 0.05 0.00 0.00 0.00 0.00 0.00 0.00 99.72 12:19:31 PM 5 0.05 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.00 99.94 12:19:31 PM 6 0.13 0.00 0.03 0.00 0.00 0.00 0.00 0.00 0.00 99.84 12:19:31 PM 7 0.06 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.00 99.93

The %idle column shows the percentage of time that each processor is idle.


In this article, we’ve provided a comprehensive guide on how to check Linux CPU usage using the terminal. We’ve covered three commands that can be used to monitor CPU usage: top, htop, and mpstat. By using these commands, you can keep an eye on your CPU usage and ensure that your system is running smoothly.

Remember that CPU usage is just one aspect of system monitoring. It’s important to monitor other aspects of your system as well, such as memory usage, disk usage, and network activity. By keeping a close eye on your system, you can identify issues before they become major problems.

Hp Device As A Service (Daas)

I servizi HP sono disciplinati dai termini e dalle condizioni di servizio applicabili di HP, forniti o indicati al cliente al momento dell’acquisto. Il cliente potrebbe disporre di ulteriori diritti a seconda delle leggi locali vigenti; tali diritti non sono in alcun modo alterati dai termini e dalle condizioni di servizio HP o dalla Garanzia limitata HP fornita con il prodotto HP. Le informazioni qui contenute possono subire variazioni senza preavviso. Le uniche garanzie sui prodotti e sui servizi HP sono esposte nelle dichiarazioni di garanzia esplicita che accompagnano i suddetti prodotti e servizi. Nulla di quanto qui contenuto può essere interpretato come garanzia aggiuntiva. HP declina ogni responsabilità per errori tecnici o editoriali od omissioni qui contenuti.

HP DaaS include hardware, servizi di riparazione e componenti di analytics. Può includere anche soluzioni di finanziamento. I requisiti HP DaaS possono variare in base all’area geografica o al partner di servizio autorizzato HP DaaS. Per informazioni specifiche sulla propria zona, rivolgersi al rappresentante HP locale o a un partner DaaS autorizzato. I servizi HP sono disciplinati dai termini e dalle condizioni di servizio applicabili di HP, forniti o indicati al cliente al momento dell’acquisto. Il cliente potrebbe disporre di ulteriori diritti a seconda delle leggi locali vigenti; tali diritti non sono in alcun modo alterati dai termini e dalle condizioni di servizio HP o dalla Garanzia limitata HP fornita con il prodotto HP.

Per i requisiti completi del sistema, consultare chúng tôi HP Chromebox Enterprise G2, HP Chromebook Enterprise 14A G5 e HP Chromebook Enterprise x360 14E G1 sono attualmente disponibili come servizio tramite HP DaaS.

Possono essere disponibili soluzioni di pagamento offerte da partner finanziari approvati da HP Integrated Financial Solutions, che dipendono dal paese, dall’approvazione del credito e da altre restrizioni. Alcuni servizi o offerte potrebbero non essere disponibili e i requisiti di idoneità potrebbero escludere alcuni clienti. I partner HP Integrated Financial Solutions possono modificare o annullare il programma in qualsiasi momento e senza preavviso.

I requisiti dell’offerta HP DaaS+ possono variare in base all’area geografica o al partner di servizio autorizzato HP DaaS. Per informazioni specifiche sulla propria zona, rivolgersi al rappresentante HP locale o a un partner DaaS autorizzato.  I servizi HP sono disciplinati dai termini e dalle condizioni di servizio applicabili di HP, forniti o indicati al cliente al momento dell’acquisto. Il cliente potrebbe disporre di ulteriori diritti legali a seconda delle leggi locali vigenti; tali diritti non sono in alcun modo alterati dai termini e dalle condizioni di servizio HP o dalla Garanzia limitata HP fornita con il prodotto HP. Possono essere disponibili soluzioni di pagamento offerte da partner finanziari approvati da HP Integrated Financial Solutions, che dipendono dal paese, dall’approvazione del credito e da altre restrizioni. Alcuni servizi o offerte potrebbero non essere disponibili e i requisiti di idoneità potrebbero escludere alcuni clienti. I partner HP Integrated Financial Solutions possono modificare o annullare il programma in qualsiasi momento e senza preavviso.

Il servizio Home Delivery richiede l’approvazione tramite email da parte di un Customer Account Executive (ad esempio responsabile dell’approvvigionamento o CIO) in cui:  il cliente approva la consegna dei dispositivi presso gli indirizzi di residenza dei propri dipendenti e i paesi nei quali avverranno le consegne a domicilio Il cliente accetta fatture multiple per i diversi ordini singoli effettuati in un mese Il cliente accetta di completare il modello d’ordine Home Delivery per tutti gli ordini a domicilio in corso. Questo servizio non è selezionabile insieme a Inside Delivery, Campus Delivery, Consolidated Delivery, Unpacking and Waste Removal, Customized Pallet Delivery, Special Equipment Delivery e Day/Time Delivery. HP e i suoi Partner adotteranno i controlli di sicurezza previsti per proteggere le informazioni di identificazione personale (Personally Identifiable Information, PII) memorizzate unicamente per gli scopi legati all’erogazione dei servizi ordinati. Le parti devono rispettare gli obblighi previsti dalla legislazione vigente in materia di protezione dei dati. HP non intende accedere a informazioni di identificazione personale del cliente per la fornitura dei propri servizi. Nel caso si verificasse un accesso da parte di HP a PII archiviate in un sistema o dispositivo del cliente, tale accesso sarà non intenzionale e il cliente conserverà in qualsiasi momento il controllo su questo tipo di dati. HP utilizzerà le IIP cui ha accesso unicamente per gli scopi legati all’erogazione dei servizi ordinati. Il cliente è responsabile della sicurezza delle informazioni riservate e di sua proprietà, comprese le informazioni di identificazione personale. Per consultare l’Informativa sulla privacy HP visitare Informativa sulla privacy HP. Il tracciamento e la conferma di consegna prevedono la spedizione, il tracciamento e la conferma di consegna (comprovata dalla data e dall’orario) inviata all’indirizzo email del destinatario indicato nell’ordine del cliente. Il servizio Home Delivery è disponibile in 48 paesi in tutto il mondo. In alcune località sono disponibili consegne in aree non metropolitane. Per maggiori informazioni contattare il proprio rappresentante HP.

Il servizio Advanced Unit Exchange include la risoluzione dei problemi da remoto, la risposta entro il giorno lavorativo successivo, la riparazione e la restituzione del dispositivo. HP fornisce il servizio di risoluzione dei problemi da remoto ai clienti (come secondo livello di supporto, dopo che l’utente finale si è rivolto al proprio team IT) durante il normale orario lavorati, generalmente dalle 8 alle 17. I livelli di servizio e i tempi di risposta possono variare a seconda della posizione geografica. Si applicano restrizioni e limitazioni.

I servizi modulari vengono venduti separatamente e rappresentano opzioni che possono essere aggiunte al servizio HP DaaS+ Hybrid principale per personalizzare la soluzione.

A New Web Customer Feedback Service

Our interview with Brent Coker, creator of Webreep

Of course, most web analytics tools like Google Analytics are great at telling you what customers are doing, but not so great at telling you why they are doing it and what their motivations and feelings are. Thats’s why I’ve always been keen to share the different types of online customer feedback service available.

I was recently alerted to a new tool by Brent Coker which I think adds to tools which help the “Not What, but Why?” question. It’s an interesting tool for me since it’s based on academic research dating back to 2004, yet is a practical real world tool with benchmarking capabilities. The tool is Webreep

Why web customer feedback is gold!

Before we go into the interview, here’s Brent’s views on why Customer feedback is Gold, but like gold, hard to get your hands on.

Brent’s puts it this way: “Without customer feedback it you’re basically guessing what customers want. Customers might complain if they’re really angry, but they are not the people you want to try to make money from.

What you really want is to do is work on pleasing your existing customer base, and identifying those who are experiencing dissatisfaction before they defect to a competitor.

The problem is less than 6% of dissatisfied customers will tell you they are dissatisfied! They only say something if they’re already angry, then it’s too late. But if you ask a dissatisfied customer how their experience with you was, and how you can improve, 95% will tell you. The secret is, you have to ask.

Webreep works like a chef in a restaurant, coming out of the kitchen to ask diners how they enjoyed their meal! Except it works for any type of business;).

What is Webreep?

Q. 1. Please explain the category of marketing tools Webreep belongs to and how they can help marketers?

Webreep is a customer feedback tool* for websites. It belongs in the web analytics category.

Webreep helps Marketers by identifying exactly what is causing (dis)satisfaction, customer loyalty, and intentions to refer others to the website.

It also tells website owners how strongly key factors are affecting these outcomes, and compares each key factor to industry benchmarks. This information is invaluable for guiding business growth strategy. You have to know what business growth likes to eat, and in what quantities, before you can feed it. Webreep tells website owners exactly what they need to do to feed online business growth.

How does this save you money? It’s five times cheaper to retain existing customers than it is to lose them and have to find replacements.

Unique features of Webreep

Q2. What makes Webreep different from similar tools?

The two main differences are Webreep Industry Averages and The Webreep Model.

The Webreep Model came about from my PhD thesis which I started in 2004. At that time I was looking for a reliable way to measure and predict satisfaction, loyalty, and likelihood of referral. I believed these three constructs were key to growing a successful business online.

The concept is simple: If you are satisfied (delighted) with your experience, you are likely to return next time (loyalty), and also tell your friends and family (referral).

This means more money and more customers for the business owner. Comparatively, new customer acquisition is very expensive.

It’s far cheaper, and makes more sense, to focus efforts on getting existing customers to spend more and refer others. Back then, no-one had really worked out how to directly influence these constructs online.

The Webreep model was designed to do just that. Webreep tells you exactly what is affecting satisfaction, loyalty, and likelihood of referral, and what you need to do to increase them.

The second main difference is Webreep Industry Averages. I developed an algorithm that allows you to compare key areas of your site that influence satisfaction to all other websites in the same business category. You can see what your industry average is for things like content quality or website attractiveness, and then compare how your website squares up in comparison. Pretty neat;)

How can Webreep improve website results

Q3. At chúng tôi we’re interested in how to use tools to drive change, to improve results. Could you give us some examples of how Webreep does this?

Being an academic I’m a great believer in market sensing. That is, shaping your offerings to perfectly match your customers’ needs and tastes. Webreep enables website owners to sense and respond to the market by using a set of interrelated constructs called the “Webreep Model”, and an open ended feedback form.

Without market sensing you’re basically guessing what your customers want, which is inefficient and may even backfire and create dissatisfaction. To use an analogy, imagine you really feel like eating a bowl of clam chowder with sour dough rolls for lunch. You walk into a restaurant, and without saying a word they bring out the best clam chowder and sourdough you’ve ever had.

They knew exactly how you liked it, and they knew you liked it before you said anything. They have delighted you to a point of strong satisfaction.

As a result chances are you’ll come back again and again. Better yet, you’ll tell all your friends and relatives to go there. Before you can satisfy your customers to this degree, you have to know exactly what it is that is influencing their satisfaction (or dissatisfaction if your aim is to stop defection to competitors). Webreep tells you exactly what is influencing satisfaction, how strongly, and what you need to do to improve it.

The Webreep model

Q4. Webreep is based on a model developed by you at the University of Melbourne. Can you tell us the basis of the model please?

The Webreep Model was born from my PhD thesis in 2004. The internet was still recovering from the dot-com bubble four years earlier, and everyone was trying to find a way to predict purchase intent.

The Webreep model consists of four main constructs that directly influence satisfaction, referral, and loyalty. Each construct is comprised of seven facets that comprise each construct. The construct categories include: Navigation, Content, Performance, and Trust. Webreep basically aggregates data on each dimension, and does a statistical technique called multiple regression to show you how strongly each facet is affecting satisfaction, loyalty, and referral likelihood. Then all you need to do is tweak the offending categories for improvement. Rinse, repeat, and watch revenues grow.

Common causes of dissatisfaction

5. Are you able to see any common issues reported by survey respondents? What do these show about how companies can “up their game”?

According to the Webreep Industry Averages, ability to locate relevant information quickly appears to be the biggest area causing dissatisfaction on the web right now. This is across the board, not necessarily tied to a specific industry.

This tells us two things. First, being able to locate information quickly has become the number one issue amongst consumers. Second, websites in general are doing a poor job of making relevant information easy to find. When you look at the way we organise search in the offline world, this trend makes more sense.

When we’re in a department store for example, we don’t have to walk room to room looking for what we want, everything is more or less in one large room. We look for the menswear sign, head in that direction, then ask floor staff where the ties are.

In contrast, traditional websites group information in many “rooms” (pages), so unless we have a very good map, or someone to ask on the spot, we get frustrated. Some websites are even trying to copy the offline experience by enabling consumers to pull up bits of relevant information without leaving the page, to sort of emulate the department store experience. Gap for example have been quite sicessful at this. Those websites that have superior access to information tend to have much higher loyalty rates and word of mouth recommendations.

The second interesting trend we have observed is that trust is becoming less of an influence. Trust was traditionally the number one issue consumers had when giving or payment credentials or personal information about themselves, but it seems now it is becoming less of an issue. The reason why consumers are becoming more trusting is that website designs on the whole are improving with the widespread availability and maturity of CMS systems like Drupal and Joomla. Our research also tells us site design has a subconscious effect on trust. Webreep supports our findings here.

The implications for website owners is however not as good as what we would expect. Because consumers are more trusting, they are more willing to try new websites, which means that on the whole online consumers are becoming less loyal. Our data in fact supports this trend towards lower loyalty across the board. In the past consumers tended to stick to websites already known to them in order to eliminate metal anguish from supplying payment and personal information to a new source. Nowadays it seems consumers are venturing out more, and trying new websites.

The antidote of defection to another website is of course satisfaction. The implications for Marketers here is that they need to really focus on the key drivers of satisfaction such as ease of search, content relevancy, and site attractiveness in order to reduce customer defection to competitor websites. Webreep is designed to help Marketers do just that.

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